Last updated: 8 June 2026
1. About These Terms
These Terms of Service ("Terms") govern your access to and use of the services provided by Nova Order Verify ("Nova Order Verify", "we", "us", or "our"), a business registered in Pakistan with its address at B-43, Federal B Area Block 12 Gulberg Town, Karachi, 75950, Pakistan. By creating an account, accessing, or using our service, you (the "Merchant" or "you") agree to these Terms. If you do not agree, do not use the service. You can reach us at contact@novaorderverify.xyz or +92 370 1124350.
2. Description of Service
Nova Order Verify provides an automated WhatsApp order-confirmation service for e-commerce and cash-on-delivery (COD) merchants in Pakistan. When a shopper places an order on a merchant's store, our platform sends a transactional/utility order-confirmation message to the customer via the official WhatsApp Business Platform (Meta Cloud API), asking the customer to confirm or cancel the order. The goal is to reduce fake and returned COD orders. The service is strictly opt-in and is intended only for legitimate, customer-initiated order confirmation — not for marketing, promotional broadcasts, or messaging people who have not consented.
3. Eligibility and Account
You must be a legitimate business (or its authorized representative) selling lawful goods or services to use the platform. You are responsible for providing accurate account information, keeping your credentials secure, and for all activity that occurs under your account. We may suspend or terminate accounts that provide false information, violate these Terms, or violate the policies of WhatsApp or Meta.
4. Merchant Responsibilities and Consent
As a Merchant, you are the data controller for your customers' personal data, and you are solely responsible for obtaining valid, affirmative, WhatsApp-specific opt-in consent from each customer before any message is sent on your behalf. Consent must be active (no pre-checked boxes or implied consent), must clearly state that messages will be received via WhatsApp, must identify the sending business, and must describe the message type (order-confirmation / utility messages) and how to opt out. You must retain proof of consent. You agree not to upload, import, or message purchased, scraped, or bulk contact lists. You are responsible for the accuracy and lawfulness of the data and order information you submit to us.
5. Acceptable Use and WhatsApp/Meta Compliance
You agree to use the service in full compliance with the WhatsApp Business Messaging Policy, the WhatsApp Business and Commerce Policies, and all applicable Meta terms and laws. You will use the service only for transactional order-confirmation messages and approved message templates. You will not use the service to send spam, unsolicited or bulk promotional messages, deceptive content, or messages relating to prohibited or restricted categories (including but not limited to illegal goods, drugs, weapons, alcohol and tobacco sales, adult content, gambling, counterfeit goods, or prohibited financial/MLM schemes). All message templates are subject to Meta's review and approval before use. We reserve the right to reject, suspend, or remove any content or account that violates these requirements.
6. Role of WhatsApp and Meta
Our service is built on and delivers messages through the official WhatsApp Business Platform (Meta Cloud API). Message delivery depends on Meta's systems and policies, which are outside our control. Nova Order Verify is an independent provider and is not affiliated with, endorsed by, sponsored by, or an official partner of WhatsApp, Meta, or Facebook. We make no guarantee of message delivery, message timing, account approval, or freedom from platform restrictions, all of which are governed by Meta.
7. Opt-Out and End-Customer Rights
Every recipient may opt out at any time by replying STOP (or through other methods we provide), and such opt-outs will be honored. You agree not to attempt to circumvent, hide, or override opt-outs, and you acknowledge that honoring opt-outs is mandatory. End-customer privacy rights are handled as described in our Privacy Policy.
8. Fees and Payment
Use of the service may be subject to fees as set out in your plan or order form. You agree to pay all applicable fees, including any per-message or platform charges associated with the WhatsApp Business Platform. Unless stated otherwise, fees are non-refundable. We may update pricing on reasonable notice; continued use after a change constitutes acceptance of the updated pricing.
9. Disclaimers
The service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that messages will always be delivered, and we make no guarantee regarding return-to-origin (RTO) reduction, ban prevention, or specific business outcomes. Any results depend on factors outside our control, including customer behavior and Meta's platform.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Nova Order Verify shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the service. Our total aggregate liability for any claim arising out of or relating to the service shall not exceed the amount you paid to us for the service in the three (3) months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Nova Order Verify and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the service, your breach of these Terms, your failure to obtain valid consent from your customers, or your violation of any law or third-party rights, including WhatsApp/Meta policies.
12. Suspension and Termination
We may suspend or terminate your access to the service, with or without notice, if you breach these Terms, violate WhatsApp/Meta policies, fail to pay fees, or use the service unlawfully. You may stop using the service at any time. Upon termination, your right to use the service ceases; provisions that by their nature should survive (including those on fees owed, disclaimers, liability, and indemnification) will survive.
13. Governing Law and Contact
These Terms are governed by the laws of Pakistan, and the courts of Karachi shall have jurisdiction over any disputes, subject to any mandatory rights you may have. We may update these Terms from time to time; the current version will always be available on this page, and continued use constitutes acceptance. For any questions about these Terms, contact Nova Order Verify at contact@novaorderverify.xyz, +92 370 1124350, or B-43, Federal B Area Block 12 Gulberg Town, Karachi, 75950, Pakistan.
Messaging & Acceptable-Use Note
Nova Order Verify sends only transactional, utility-category order-confirmation messages through the official WhatsApp Business Platform (Meta Cloud API), and only to customers who have given active, affirmative, WhatsApp-specific opt-in consent to the merchant at the time of placing their order. We do not send marketing, promotional, unsolicited, or bulk messages, and we do not message contacts from purchased, scraped, or imported lists. All message templates are submitted to and approved by Meta before use, and our service operates in compliance with Meta's WhatsApp Business Messaging Policy and Commerce Policy. Recipients can opt out at any time by replying STOP, and all opt-outs are honored immediately. Nova Order Verify is an independent platform built on the WhatsApp Business Platform and is not affiliated with, endorsed by, or an official partner of WhatsApp, Meta, or Facebook. Questions or opt-out requests: contact@novaorderverify.xyz or +92 370 1124350.