Nova Order Verify sends automated, opt-in order-confirmation messages to your customers over the official WhatsApp Business Platform (Meta Cloud API). Customers confirm or cancel in one tap, so you ship with confidence and cut down on fake and returned cash-on-delivery orders.
Nova Order Verify is an order-confirmation service for e-commerce and cash-on-delivery (COD) merchants in Pakistan. When a shopper places an order on your store, we send an order-confirmation message to that customer on WhatsApp asking them to confirm or cancel the order. Messages are sent only to customers who have actively opted in, using the official WhatsApp Business Platform (Meta Cloud API), with templates submitted to and approved by Meta before use. The result is fewer fake and returned COD parcels, lower return-to-origin costs, and cleaner order data — all through a channel your customers already trust.
One focused job, done well — confirming the orders your customers actually placed.
As soon as an order is placed on your store, we send the customer a clear, Meta-approved order-confirmation message on WhatsApp. They reply to confirm or cancel in seconds — no phone calls required.
By verifying intent before dispatch, you ship fewer orders that get refused at the door. That means lower return-to-origin (RTO) costs and less wasted courier and packaging spend.
We only message customers who have actively opted in to receive WhatsApp order updates from your store. Every message includes a clear way to opt out, and replies such as STOP are honored automatically.
Nova Order Verify is built on the official WhatsApp Business Platform (Meta Cloud API) and operates in line with Meta's WhatsApp Business Messaging Policy and Commerce Policy. All templates are pre-approved by Meta before they are sent.
Track which orders are confirmed, cancelled, or awaiting a reply from one simple dashboard, so your fulfilment team knows exactly what is safe to dispatch.
Connect your existing online store or order workflow so new orders flow into Nova automatically. Our team helps you set up your opt-in checkout flow and consent text during onboarding.
A consent-first flow that keeps you compliant and your customers in control.
On your checkout or order form, the customer actively ticks an unchecked WhatsApp consent box agreeing to receive order-confirmation messages from your store. We record the consent timestamp, number, source and text as proof.
When the order is placed, the order details and the customer's WhatsApp number — collected with consent — are securely passed to Nova Order Verify.
Nova sends a transactional, utility order-confirmation message to the customer over the official WhatsApp Business Platform, using a template that Meta has already reviewed and approved.
The customer taps to confirm or cancel, or replies STOP at any time to opt out. You see the result in your dashboard and ship only the orders that are confirmed.
Nova Order Verify sends WhatsApp messages only to customers who have actively opted in. Consent is collected at the point of order on the merchant's store: the customer ticks an unchecked checkbox with clear text such as "I agree to receive WhatsApp order-confirmation messages about my order from [Store Name]." The opt-in names the store the customer is buying from, specifically states that messages will be received via WhatsApp, and discloses that these are transactional order-confirmation (utility) messages. We do not rely on pre-checked boxes, implied consent from accepting terms, or assumed consent from making a purchase, and phone numbers collected for other channels are never reused for WhatsApp without fresh, WhatsApp-specific consent. For every opt-in, we retain a consent record (timestamp, phone number, source, and consent text) as proof. Customers can opt out at any time by replying STOP to any message; opt-outs are processed automatically and honored on all future messages. Each merchant is responsible for obtaining valid opt-in from their own customers, and Nova requires this as a condition of using the service.
We keep your WhatsApp sender healthy by doing things the right way.
We operate strictly on the official WhatsApp Business Platform (Meta Cloud API) and follow Meta's messaging and commerce policies. We do not send unsolicited, bulk, or cold messages, and we never import or buy contact lists.
Customers receive messages only after taking an explicit action to opt in that clearly names your store and states messages will arrive on WhatsApp. No pre-checked boxes, no hidden consent.
We focus on one job done well: confirming the orders customers actually placed. Messages are utility order-confirmation messages, not promotional broadcasts.
COD return rates are a real cost for Pakistani e-commerce. Nova is designed around that exact problem, helping you verify intent before you spend on dispatch.
Every recipient can opt out at any time by replying STOP. Opt-outs are processed automatically and respected on all future messages.
We are a registered business with a real office in Karachi and a domain-based support email. Reach us directly when you need help with setup or your account.
Clear answers about how Nova Order Verify works and stays compliant.
Request a demo or ask us anything about order confirmation and compliance. We're based in Karachi and reply quickly.
Message us on WhatsApp or email and we'll walk you through setup, your opt-in checkout flow, and Meta template approval.
Chat on WhatsApp Email usNova Order Verify is a Pakistan-based order-confirmation service for e-commerce and cash-on-delivery merchants, operated from B-43, Federal B Area Block 12 Gulberg Town, Karachi, 75950, Pakistan. We help online stores cut down on fake and returned COD orders by confirming each order with the customer over the official WhatsApp Business Platform (Meta Cloud API) before it is dispatched. We are committed to honest, consent-based messaging: we send only to customers who have actively opted in, we use only Meta-approved message templates, and we honor every opt-out. Our service operates in compliance with Meta's WhatsApp Business Messaging Policy and Commerce Policy. For full details, see our Privacy Policy and Terms of Service. To learn more or get support, email us at contact@novaorderverify.xyz or call +92 370 1124350.